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Department of Consumer Affairs Launches Dedicated GST Grievance Category on National Consumer Helpline.

National | Dated: 24 Sep 2025

In September 2025, the Department of Consumer Affairs (DOCA), Ministry of Consumer Affairs, Food and Public Distribution (MoCAF&PD), launched a dedicated Goods and Services Tax (GST) grievance category on the National Consumer Helpline (NCH) to address consumer complaints ahead of the Next-Gen GST Reforms 2025, effective from September 22, 2025.

🎯 Key Highlights:

  • - A dedicated category for GST-related consumer grievances has been introduced on the Integrated Grievance Redressal Mechanism (INGRAM) portal under the NCH to streamline complaint registration and resolution.
  • - The GST grievance category encompasses complaints from key sectors including Automobiles, Banking, Consumer Durables, E-commerce (electronic commerce), Fast-Moving Consumer Goods (FMCG), and other relevant industries.

💡 Other Important Facts:

  • (i) Consumers can register complaints via toll-free number 1915, NCH app, web portal, WhatsApp, SMS, email, and UMANG (Unified Mobile Application for New-age Governance) app.
  • (ii) Complaints can be lodged in any of 17 Indian regional languages, including Hindi, English, Kashmiri, Punjabi, Nepali, Gujarati, Marathi, Kannada, Telugu, Tamil, Malayalam, Maithili, Santhali, Bengali, Odia, Assamese, and Manipuri.
  • (iii) Each complaint is assigned a unique docket number for transparent tracking. The data is shared with companies, the Central Board of Indirect Taxes and Customs (CBIC), and other authorities to ensure accountability and timely resolution.

📚 Test Your Knowledge:

The Department of Consumer Affairs recently launched a dedicated grievance category for which tax on the National Consumer Helpline (NCH)?

Correct Answer: Goods and Services Tax

🚀 Quick Recap: